Refund policy

Refund PolicyPlease read this policy carefully before placing your order.

At Canada Jewelry Hub, we want you to love every piece you buy from us. Every item on our site is made to order and crafted just for you, and production takes about 2 weeks. Because of this, we're unable to offer refunds. Made-to-order items are final sale once production begins.

Partial credit and exchanges
Some items may qualify for a partial store credit or an exchange, limited to one exchange per order, as long as the piece has not been altered or engraved in any way. Items that don't meet these conditions aren't eligible. The buyer is responsible for any refinishing or restocking fees, and shipping charges can't be refunded. (Standard shipping is currently free on all orders.)

Damaged items or other issues
If your order arrives damaged or there is any other issue with it, please email us at canadajewelryhub@gmail.com within 48 hours of delivery and before the jewelry is worn. Include your name, order number, a written description of the issue, and photos. If your claim is approved, we'll email you return instructions and cover the return shipping.

Why we have this policy
These terms help protect against theft, fraud, and the high production costs of custom pieces that we can't recover when an order is returned because of a change of mind. Our goal is to give you fine jewelry and service you can truly rely on, and we'll always work to make sure you're happy with your purchase.